A Companion Guide to Radical Hospitality

In their groundbreaking book Radical Hospitality: Benedict’s Way of Love, Lonni Collins Pratt and Fr. Daniel Homan share monastic wisdom and their own life experiences, encouraging all people to embrace the true meaning of hospitality, regardless of denomination or creed.

This study guide provides the tools for deeper exploration of this classic work, including additional material from the Benedictine Rule, questions for discussion, and anecdotes from everyday life. Ideal for use in small groups or congregations, or by individuals on quiet days or personal retreats, this guide includes: *Key excerpts from each chapter of Radical Hospitality, and questions to prompt further reflection *Exercises that help an individual absorb a key theme and then start to act on that theme *Scriptures that will further illuminate the Biblical truths that undergird each chapter.

Price: $4.95

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Accounting and Financial Analysis in the Hospitality Industry (Hospitality Management Essentials Series)

ACCOUNTING AND FINANCIAL ANALYSIS IN THE HOSPITALITY INDUSTRY, 1/e explains how to use numbers and fundamental accounting to operate a successful hospitality department or business. Focusing on the basics, sections progress from accounting and financial analysis to financial statements and management reports to budgeting and forecasting. Throughout the book current hospitality examples, photographs and illustrations are used. This edition includes the latest from the Uniform System of Accounts for the Lodging Industry, Tenth Revised Edition, expanded material on Department Profit and Loss Statements, coverage of the 2009 recession and new practice exercises throughout. For courses in Hospitality Managerial Accounting.

Price: $61.33

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Accounting Essentials for Hospitality Managers, Volume 17, Second Edition (Hospitality, Leisure and Tourism)

For non-accountant hospitality managers, accounting and financial management is often perceived as an inaccessible part of the business, yet understanding is crucial for success. Using an 'easy to read' style, this book provides a comprehensive overview of the most relevant accounting information for managers. It demonstrates how to organise and analyse accounting data to help make informed decisions with confidence.

With its highly practical approach, this book:

. Quickly develops the reader's ability to adeptly use and interpret accounting information to further organisational decision making and control
. Demonstrates how an appropriate analysis of financial reports can drive your business strategy forward from a well-informed base
. Develops mastery of the key accounting concepts through financial decision making cases that take a hospitality manager's perspective on an issue
. Sets financial problems in the context of a range of countries and currencies
. Includes two new chapters on internal control and performance management
. Offers further resources at Textbooks.Elsevier.com including a suite of worked contextualised cases in Tourism, Events and Sport Management

The all new companion website includes the suite of contextualised examples,
PowerPoint lectures aligned to each chapter, solutions to all end-of-chapter
problems, a student revision test bank and a password protected test bank
available to lecturers who adopt this book as required student reading. These
resources are SCORM compliant and compatible with institutions' Learning
Management Systems.

Dr. Chris Guilding is professor of Hotel management at Griffith University. He is a qualified member of the Chartered Institute of Management Accountants and has held
full time lecturing positions in universities in Australia, Canada, England and New Zealand. His research interests concern accounting applications in the hospitality sector and he has more than 40 refereed publications in a range of top journals that span the accounting, hospitality and tourism management fields.

KEY FEATURES
* includes two new chapters on internal control and performance management, covering the increasingly important balanced scorecard
*develops mastery of the key accounting concepts through financial decision making cases that take a hospitality manager's perspective on an issue
*develops familiarity of financial problems in the context of a range of countries and currencies, including coverage of key accounting terms and financial statement types used in different countries
* makes key concepts accessible

Price: $60.95

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Cases in Hospitality Management: A Critical Incident Approach

Your guide to becoming an effective hospitality manager

The hospitality industry is a "people" business. Whether dealing with guests or customers, managers or coworkers, those who work in this industry interact with other people perhaps more than in any other. And unlike many other industries, graduates entering the hospitality industry will quickly be assuming managerial roles. One of the only casebooks available that focuses specifically on hospitality management, Cases in Hospitality Management prepares readers to be successful managers by providing an effective connection between hospitality management theory and real-world workplace scenarios.

Whether managing a kitchen, dining room, front desk, travel agency, fast-food restaurant, or an entire hotel, employees seek cues and reinforcement from managers to guide their behavior. Cases in Hospitality Management provides readers with the opportunity to apply their knowledge, experience, and management skills, allowing them to think quickly on their feet and react appropriately in a wide variety of settings. By analyzing and understanding the causes and effects of a number of real, critical incidents, readers will be better prepared to effectively deal with similar situations when they face them on the job.

This new, updated Second Edition features:
* Fifteen all-new cases dealing with a variety of managerial topics including technology, human resource management, customer service, and ethics
* A broad array of real industry cases, including airlines, railroads, private clubs, conference centers, travel agents, auto rental, hotels, and restaurants
* A new Technology section that explores data warehousing, the Internet, and electronic banking
* A new Service Exemplars section that presents incidents involving truly exceptional service in a variety of contexts--from trains to resorts
* A new Service Recovery section presents examples of companies failing to salvage service encounters that have gone awry

Price:

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Developing Hospitality Properties and Facilities, Second Edition

Developing Hospitality Properties and Facilities sets out some of the key issues in developing hospitality properties from the hospitality manager's perspective. From the original concept, through each part of the process, it provides an essential guide for students and professionals on how to manage hospitality facilities to their best effect, using a model-based insight into the process in an informed, but non-technical way.

Now in its second edition, this successful text has been updated with new international case studies from companies such as MyTravel, Disneyland Paris Hotel, Elysium Beach Resort Cyprus and many others. It also includes new chapters from well-known authors. With contributions from both academics and practitioners, this book looks at design, building issues, operational relationships, and therefore provides the hospitality manager with insight into how these areas work and what they need to know in order to get the best out of them.

* The only text that bridges the gap between generic and applied texts for students and practitioners in hospitality and tourism
* Updated with international case studies such as Disneyland Paris, Radisson SAS, Brussels and Elysium Beach Resort, Cyprus
* New contributions from acclaimed authors and figures in the industry, such as Richard Penner and Jan de Roos, Cornell University, USA

Price: $54.95

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Discovering Hospitality and Tourism: The World's Greatest Industry (2nd Edition)

The hospitality and tourism industry is vast and offers seemingly endless professional opportunities. Written for those considering a career in the field, this book explores each segment of the industry (lodging, foodservices, recreation, meeting planning etc.) and the various positions within each sector. Profiling hospitality leaders and rising stars, it shows readers different career paths and helps them determine their own career goals and aspirations. With a new chapter on entertainment, a new section on condo-hotels, and revised coverage of healthcare foodservices, it keeps stride with the fast-paced hospitality industry and helps readers discover their own place within it.  Answers questions such as: What segment(s) is/are of most interest? How do I discover career opportunities? How do I get my first professional position in the industry? How do I plan a longer-term career? What are tactics to help assure success within my career? Do I want to work for myself (be an entrepreneur) or for someone else (be an intrapreneur)? Do I want to work domestically or in a position elsewhere in the global hospitality industry (or both)?  For those considering a career in the travel/tourism industry or professionals already working in the industry.

Price: $100.00

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