Sunday, February 27, 2011

A Companion Guide to Radical Hospitality

A Companion Guide to Radical HospitalityIn their groundbreaking book Radical Hospitality: Benedict’s Way of Love, Lonni Collins Pratt and Fr. Daniel Homan share monastic wisdom and their own life experiences, encouraging all people to embrace the true meaning of hospitality, regardless of denomination or creed.

This study guide provides the tools for deeper exploration of this classic work, including additional material from the Benedictine Rule, questions for discussion, and anecdotes from everyday life. Ideal for use in small groups or congregations, or by individuals on quiet days or personal retreats, this guide includes: *Key excerpts from each chapter of Radical Hospitality, and questions to prompt further reflection *Exercises that help an individual absorb a key theme and then start to act on that theme *Scriptures that will further illuminate the Biblical truths that undergird each chapter.

Price: $4.95


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Sunday, February 13, 2011

Accounting and Financial Analysis in the Hospitality Industry (Hospitality Management Essentials Series)

Accounting and Financial Analysis in the Hospitality Industry (Hospitality Management Essentials Series)ACCOUNTING AND FINANCIAL ANALYSIS IN THE HOSPITALITY INDUSTRY, 1/e explains how to use numbers and fundamental accounting to operate a successful hospitality department or business. Focusing on the basics, sections progress from accounting and financial analysis to financial statements and management reports to budgeting and forecasting. Throughout the book current hospitality examples, photographs and illustrations are used. This edition includes the latest from the Uniform System of Accounts for the Lodging Industry, Tenth Revised Edition, expanded material on Department Profit and Loss Statements, coverage of the 2009 recession and new practice exercises throughout. For courses in Hospitality Managerial Accounting.

Price: $61.33


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Thursday, February 10, 2011

Accounting Essentials for Hospitality Managers, Volume 17, Second Edition (Hospitality, Leisure and Tourism)

Accounting Essentials for Hospitality Managers, Volume 17, Second Edition (Hospitality, Leisure and Tourism)For non-accountant hospitality managers, accounting and financial management is often perceived as an inaccessible part of the business, yet understanding is crucial for success. Using an 'easy to read' style, this book provides a comprehensive overview of the most relevant accounting information for managers. It demonstrates how to organise and analyse accounting data to help make informed decisions with confidence.

With its highly practical approach, this book:

. Quickly develops the reader's ability to adeptly use and interpret accounting information to further organisational decision making and control
. Demonstrates how an appropriate analysis of financial reports can drive your business strategy forward from a well-informed base
. Develops mastery of the key accounting concepts through financial decision making cases that take a hospitality manager's perspective on an issue
. Sets financial problems in the context of a range of countries and currencies
. Includes two new chapters on internal control and performance management
. Offers further resources at Textbooks.Elsevier.com including a suite of worked contextualised cases in Tourism, Events and Sport Management

The all new companion website includes the suite of contextualised examples,
PowerPoint lectures aligned to each chapter, solutions to all end-of-chapter
problems, a student revision test bank and a password protected test bank
available to lecturers who adopt this book as required student reading. These
resources are SCORM compliant and compatible with institutions' Learning
Management Systems.

Dr. Chris Guilding is professor of Hotel management at Griffith University. He is a qualified member of the Chartered Institute of Management Accountants and has held
full time lecturing positions in universities in Australia, Canada, England and New Zealand. His research interests concern accounting applications in the hospitality sector and he has more than 40 refereed publications in a range of top journals that span the accounting, hospitality and tourism management fields.

KEY FEATURES
* includes two new chapters on internal control and performance management, covering the increasingly important balanced scorecard
*develops mastery of the key accounting concepts through financial decision making cases that take a hospitality manager's perspective on an issue
*develops familiarity of financial problems in the context of a range of countries and currencies, including coverage of key accounting terms and financial statement types used in different countries
* makes key concepts accessible

Price: $60.95


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Monday, February 7, 2011

Cases in Hospitality Management: A Critical Incident Approach

Cases in Hospitality Management: A Critical Incident ApproachYour guide to becoming an effective hospitality manager

The hospitality industry is a "people" business. Whether dealing with guests or customers, managers or coworkers, those who work in this industry interact with other people perhaps more than in any other. And unlike many other industries, graduates entering the hospitality industry will quickly be assuming managerial roles. One of the only casebooks available that focuses specifically on hospitality management, Cases in Hospitality Management prepares readers to be successful managers by providing an effective connection between hospitality management theory and real-world workplace scenarios.

Whether managing a kitchen, dining room, front desk, travel agency, fast-food restaurant, or an entire hotel, employees seek cues and reinforcement from managers to guide their behavior. Cases in Hospitality Management provides readers with the opportunity to apply their knowledge, experience, and management skills, allowing them to think quickly on their feet and react appropriately in a wide variety of settings. By analyzing and understanding the causes and effects of a number of real, critical incidents, readers will be better prepared to effectively deal with similar situations when they face them on the job.

This new, updated Second Edition features:
* Fifteen all-new cases dealing with a variety of managerial topics including technology, human resource management, customer service, and ethics
* A broad array of real industry cases, including airlines, railroads, private clubs, conference centers, travel agents, auto rental, hotels, and restaurants
* A new Technology section that explores data warehousing, the Internet, and electronic banking
* A new Service Exemplars section that presents incidents involving truly exceptional service in a variety of contexts--from trains to resorts
* A new Service Recovery section presents examples of companies failing to salvage service encounters that have gone awry

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Friday, February 4, 2011

Developing Hospitality Properties and Facilities, Second Edition

Developing Hospitality Properties and Facilities, Second EditionDeveloping Hospitality Properties and Facilities sets out some of the key issues in developing hospitality properties from the hospitality manager's perspective. From the original concept, through each part of the process, it provides an essential guide for students and professionals on how to manage hospitality facilities to their best effect, using a model-based insight into the process in an informed, but non-technical way.

Now in its second edition, this successful text has been updated with new international case studies from companies such as MyTravel, Disneyland Paris Hotel, Elysium Beach Resort Cyprus and many others. It also includes new chapters from well-known authors. With contributions from both academics and practitioners, this book looks at design, building issues, operational relationships, and therefore provides the hospitality manager with insight into how these areas work and what they need to know in order to get the best out of them.

* The only text that bridges the gap between generic and applied texts for students and practitioners in hospitality and tourism
* Updated with international case studies such as Disneyland Paris, Radisson SAS, Brussels and Elysium Beach Resort, Cyprus
* New contributions from acclaimed authors and figures in the industry, such as Richard Penner and Jan de Roos, Cornell University, USA

Price: $54.95


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Tuesday, February 1, 2011

Discovering Hospitality and Tourism: The World's Greatest Industry (2nd Edition)

Discovering Hospitality and Tourism: The World's Greatest Industry (2nd Edition)

The hospitality and tourism industry is vast and offers seemingly endless professional opportunities. Written for those considering a career in the field, this book explores each segment of the industry (lodging, foodservices, recreation, meeting planning etc.) and the various positions within each sector. Profiling hospitality leaders and rising stars, it shows readers different career paths and helps them determine their own career goals and aspirations. With a new chapter on entertainment, a new section on condo-hotels, and revised coverage of healthcare foodservices, it keeps stride with the fast-paced hospitality industry and helps readers discover their own place within it.  Answers questions such as: What segment(s) is/are of most interest? How do I discover career opportunities? How do I get my first professional position in the industry? How do I plan a longer-term career? What are tactics to help assure success within my career? Do I want to work for myself (be an entrepreneur) or for someone else (be an intrapreneur)? Do I want to work domestically or in a position elsewhere in the global hospitality industry (or both)?  For those considering a career in the travel/tourism industry or professionals already working in the industry.

Price: $100.00


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Saturday, January 29, 2011

Exploring the Hospitality Industry

Exploring the Hospitality Industry Exploring the Hospitality Industry offers broad coverage of the hospitality industry all in an easy-to-read, conversational style that is less theoretical and more industry relevant than other books. It focuses not just on restaurants and hotels but on new growth areas such as event management, meeting planning, cruising, theme parks, attractions and entertainment. Each chapter features case studies, industry practitioners and corporate profiles that emphasize the real-world issues that make up this field.  Reader-friendly strategies make material meaningful and involve readers as they explore the excitement and trends in this ever-growing industry.  Explores all areas of the hospitality industry including unique chapters on club management, attractions, and recreation and assemblies and event management.  Emphasizes a real-world connection using features such as: Introducing Industry Practitioners and Corporate Profiles.    The hospitality industry.

Price: $100.00


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Wednesday, January 26, 2011

Hospitality Commands

Hospitality CommandsHospitality may well be the best means we have to promote close, brotherly love--especially in churches where people don't know each other beyond Sunday-morning-only greetings.

Hospitality is also an effective tool for evangelism. Showing Christ's love to others in a home environment may be the only means Christians have to reach their neighbors for Christ.

Ideal for church leaders, The Hospitality Commands will also make a difference among the members of your congregation. It expounds every Scripture on the subject, explores all the biblical examples, and lists the biblical fruits of Christian hospitality. Also included are study questions and assignments for group discussion, making it an excellent resource for small groups and adult Sunday school classes.

Price: $6.99


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Sunday, January 23, 2011

Hospitality Employee Management and Supervision: Concepts and Practical Applications

Hospitality Employee Management and Supervision: Concepts and Practical ApplicationsA practical resource for managers and supervisors in hospitality businesses

In many hospitality establishments, one manager or supervisor is the entire human resources department, making all the hiring and training decisions, often without having a formal human resources background. Filling this knowledge gap, Hospitality Employee Management and Supervision provides both busy professionals and students with a one-stop comprehensive guide to human resources in the hospitality industry.

Rather than taking a theoretical approach, this text provides a hands-on, practical, and applications-based approach. The coverage is divided into four sections: legal considerations, employee selection, employee orientation and training, and communication and motivation.

Each chapter in this lively and engaging text features:

  • Quotations--Various practitioners in the hospitality industry highlight the chapter's focus
  • Chapter Objectives and Summaries lay out key concepts and then, at the end of each chapter, review them
  • HRM in Action features highlight real-world HRM experiences that relate to the content presented in each chapter
  • Tales from the Field--Hospitality employees provide accounts of the various challenges they face in the industry
  • Ethical Dilemmas--Scenarios from the hospitality industry which emphasize the role ethics plays in every aspect of the hospitality industry
  • Practice Quizzes and Chapter Review Questions reinforce student comprehension of key concepts
  • Hands-On HRM--Mini-cases based on real-world situations with discussion questions
  • Chapter Key Terms--Bolded within the chapter and then listed at the end of each chapter with definitions

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Thursday, January 20, 2011

Hospitality Facilities Management and Design

For undergraduate/graduate-level courses in Hospitality Information Systems, and Fundamentals of Hospitality Systems. Cutting edge in perspective, this is the first text to view Hospitality Information Systems as a source for business growth as well as a cost center. Exceptionally practical in approach, it explores current industry uses, and features case studies, industry interviews, and an interactive web page. Students learn how to develop new business strategies and tools, including database marketing, redefining the product mix, and working within the new developmental structure of service sector organizations.

Price: $93.95


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Monday, January 17, 2011

Hospitality Financial Managment

Hospitality Financial Managment

This up-to-date introduction to finance, written for those in hospitality careers, explains and demonstrates the importance of financial management within the hospitality organization. This clear and concise book provides many examples and is primarily based on practical applications and less on theoretical foundations—keeping hospitality professionals tuned into finance without intimidating them with a typical ?finance? book. Financial Markets and Financial Instruments; Review of Financial Statements and Selected Ratios; The Relationship Between Risk and Return; Time Value of Money; Fixed Income Securities: Bonds & Preferred Stock; Common Stock Features; Cost of Capital; Capital Budgeting and Cash Flow Estimation; Capital Budgeting Decision Methods; Hotel Valuation; and Capital Structure. For those in hospitality/travel tourism professions.

Price: $76.20


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Friday, January 14, 2011

Hospitality Industry Managerial Accounting

Hospitality Industry Managerial AccountingAlthough hospitality was central to Christian identity and practice in earlier centuries, our generation knows little about its life-giving character. MAKING ROOM revisits the Christian foundations of welcoming strangers and explores the necessity, difficulty, and blessing of hospitality today. Christine Pohl traces the eclipse of this significant Christian practice, showing the initial centrality of hospitality and the importance of recovering it for contemporary life. Combining rich biblical and historical research with extensive exposure to modern service communities--The Catholic Worker, L'Abri, L'Arche, and others--this book shows how understanding the key features of hospitality can better equip us to faithfully carry out the practical call of the gospel.

Price: $96.95


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Tuesday, January 11, 2011

Hospitality Information Systems and E-Commerce

Hospitality Information Systems and E-CommerceUp-to-date coverage of how technology impacts management in the hospitality industry

In order to succeed in today's business world, hospitality managers must have a wealth of knowledge when it comes to technology. Hospitality Information Systems and E-Commerce provides this essential information. Covering the technology used in each segment of the hospitality industry - lodging, foodservice, and tourism - this insightful book emphasizes the management decisions necessary to purchase, implement, and execute technology initiatives in a hospitality operation.

Packed with industry examples that illustrate the influence of technology on management and customer service, Hospitality Information Systems and E-Commerce:

  • Provides an overview of information technology basics, including computer hardware, software, and networks
  • Covers electronic commerce (e-commerce) and its impact on the hospitality industry, as well as how managers can implement successful e-commerce strategies into their business
  • Features interviews with information technology professionals in the hospitality industry
  • Includes "On the Job" vignettes that show readers how the concepts covered in each chapter translate into the management of a hospitality operation
  • Contains a practical glossary of technical terminology
Hospitality Information Systems and E-Commerce offers an in-depth look at how hospitality managers can most effectively use technology to benefit their business, and is a must-have resource for students and professionals seeking to learn more about this cutting-edge topic.

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Saturday, January 8, 2011

Hospitality Law: Managing Legal Issues in the Hospitality Industry

Hospitality Law: Managing Legal Issues in the Hospitality IndustryHospitality Law, Third Edition provides the legal understanding that ensures both the safety of guests and the success of the hospitality operation. This practical resource gives you a common sense approach grounded in essential principles rather than an encyclopedic knowledge of the law. Vivid scenarios and real-life case studies show these principles in action in recognizable hospitality settings. With comprehensive coverage ranging from foodservice to employee contracts, insurance to international terrorism, this Third Edition features new and revised content reflecting the latest factors at work in today's hospitality industry.

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Wednesday, January 5, 2011

Hospitality Management Accounting

Hospitality Management AccountingThe success of every business in the hospitality industry depends on maximizing revenues and minimizing costs. This Ninth Edition continues its time-tested presentation of fundamental concepts and analytical techniques that are essential to taking control of real-world accounting systems, evaluating current and past operations, and effectively managing finances toward increased profits. It offers hands-on coverage of computer applications and practical decision-making skills to successfully prepare readers for the increasingly complex and competitive hospitality industry.

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Sunday, January 2, 2011

Hospitality Marketing Management

Hospitality Marketing ManagementCompletely revised and updated to include more information on Internet marketing, tourism marketing, marketing technology, and international business, Hospitality Marketing Management, Fifth Edition is a comprehensive, core marketing text. This popular textbook explores marketing and themes unique to hospitality and tourism, with a focus on the practical applications of marketing rather than marketing theory. It provides readers with the tools they need to successfully execute marketing campaigns for a hospitality business, no matter what their specialty.

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